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Warranty Policy

03/27/2015 05:03:02

Warranty policy of EMIN During you use if you have any problems or user error, you can contact directly with the service center of the manufacturer or the customer service department of our company to get help. I. Warranty Product Warranty : fix the technical problems caused by the manufacturer. II. Warranty policy - Products are guaranteed with free charge if the product is in warranty period from the date of delivery. - The warranty period is listed on the warranty card and in accordance with each manufacturer for all technical problems. - With warranty card and warranty stamp on the products of company. III. These cases are not warraty: - Product warranty has expired or lost votes recorded on the warranty card. - Warranty stamp seals broke, broken, crushed or be affixed and be modified. - Warranty card is not specify the serial number and date of purchase. - Number on the product can not be identified or wrong than the number is recorded on the warranty card. - Pro

EMIN Vietnam Joint Stock Company (hereinafter referred to as “EMIN”), as an Importer and Distributor of Equipment. We are able to provide comprehensive solutions and must process a large amount of different information, including our technical information and information provided by our customers. Being aware of this, EMIN always strives to establish and thoroughly implement an effective information management system to ensure respect for the value of such information. 

EMIN will make every effort to properly protect personal information based on this policy.

1. Purpose and scope of information collection
 
Purpose of collecting customer information: for the sales department to contact customers for sales, warranty, or communication purposes.
Information is provided directly to EMIN by filling in the “Purchase Form”, “Order Form” or other forms.

2- Scope of information use
 
The scope of information use relates to EMIN’s sales, technical, and communication departments. EMIN will only collect and use personal information for each specific purpose. 
EMIN will not provide personal information to third parties without the customer’s consent, except in special cases.

3- Information retention period 
 
Establish rules for managing personal information and continuously improve them.

4- Address of the unit collecting and managing personal information
 
EMIN VIETNAM JOINT STOCK COMPANY
Address:  No. 203 Nguyen Ngoc Vu Street, Trung Hoa Ward, Cau Giay District, Hanoi City

5- Means and tools for users to access and modify their personal data.
 
When customers request disclosure, correction, or deletion of their personal information, seek to prevent the use or provision of such information, or submit complaints or consultation requests, EMIN will respond sincerely and honestly, respecting the rights of individuals related to such personal information.

6- Commitment to protecting customers’ personal information
 
EMIN will ensure that the management team and all employees are aware of the importance of protecting customers’ personal information and will establish rules for managing personal information. These rules will be appropriately applied and strictly implemented. They will also be continuously maintained and improved.
 
While carefully considering the personal information entrusted to us by customers during our business operations, EMIN will properly handle such information by establishing a management system to protect customers’ personal information. In addition, EMIN will not use such information for purposes other than the original intent and will implement appropriate control and evaluation measures to safeguard personal information.
 
EMIN commits to complying with Vietnamese law, guidelines, and other regulations regarding the protection of personal information. At the same time, EMIN will also comply with its own rules on personal information management based on such laws, guidelines, and regulations.
 
6 - Website Owner Information
 
Full Name: Nguyen Thanh Hai
Email: haint@emin.vn
Tel: (024) 353.812 .69
Address: No. 203 Nguyen Ngoc Vu Street, Trung Hoa Ward, Cau Giay District, Hanoi City
Business Registration License No.: 0105309275

Contact Information
For questions regarding this document, except for requests for personal information disclosure and complaints, please contact us as follows:
EMIN VIETNAM JOINT STOCK COMPANY
Importer and Distributor of Measuring Equipment, Laboratory Equipment, Automation Equipment..

Head Office in Hanoi:
Address: No. 203 Nguyen Ngoc Vu Street, Trung Hoa Ward, Cau Giay District, Hanoi City
Phone: (024) 35.381.269 - (024) 35.381.271- (024) 35.381.272
Fax: (024) 35 190 360; Email: hn@emin.vn

Office in Ho Chi Minh City:
Address: No. 110A Chu Van An Street, Ward 26, Binh Thanh District, Ho Chi Minh City
Phone: (028) 3811 96 36 - (028) 3811 93 59 - (028) 3811 62 13 
Fax: (028) 3811 95 45 ; Email: hcm@emin.vn

EMIN Bac Ninh - Bac Giang Vietnam:
Address: CL13-39 Him Lam Green Park Urban Area, Dai Phuc Ward, Bac Ninh City
Phone: (0222)730.39.68; (0222)730.40.68 
Email: bn@emin.vn

EMIN Da Nang - Vietnam:
Address: No. 467 Dien Bien Phu Street, Hoa Khe Ward, Thanh Khe District, Da Nang City
Phone: (0236) 374 77 11 - (0236) 374 77 22 - (0236) 374 77 33
Fax: (0236) 374 77 44; Email: dn@emin.vn

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